
FAQ
Find your answers here
How to order custom rug?
If you have a picture or design you want, send it to me, I need to look at it before ordering. I will help you choose the best option that will look the most beautiful.
1. Send a picture/design.
2. If everything is fine, choose the size in the custom order.
3. Pay, and I will start working on your order.
How long does it take to make a custom order?
Custom rugs can take 4-12 days to make, usually for rugs ranging from 20 inches to 50 inches.
This time includes ordering yarn. If I don't have the right color, I order additional threads, which takes 4-6 business days.
How long does delivery take?
Delivery depends on the country.
Within Europe, it takes 4-5 days.
To the US, Canada, and Australia, it takes 7-12 days.
You will also receive a tracking code for your package.
*Sometimes delivery is delayed at the border for reasons unknown to me. I have no control over this.
Couldn't find your answer?
I am here to help. If you cannot find the information you are looking for, please write to me personally. I will be happy to help you.